988 Lifeline is a Key Resource for Law Enforcement

In 1983, Dr. Arlie Russell Hochschild coined the term emotional labor after she examined two occupations, flight attendants and bill collectors, whose job descriptions centered largely on engaging with the public (1). At the end of her study, Dr. Hochschild concluded that these occupations require an individual to manage their feelings and emotions that occur…

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Jie Gao, M.S.

Jie Gao

Jie Gao is a Research Data Scientist (Senior Program Manager) at the National Policing Institute. Jie plays a critical role in research, assistance, and innovation projects and eventually managing the NPI’s data science program. She serves as a resource to team members across NPI divisions and other NPI partners to find solutions to complex data…

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